Company Policy T & C's!

Once you have purchased your training on our shop, your balance for your training which is stated on product info is a non refundable or transferrable balance if you cancel your training.

If you are on agility & hoopers courses, one to ones or pup socials we can re-advertise your place & if we can get someone in your place we will refund or transfer you however for obedience courses this is not possible due to the fact on purchase you get all your notes to the course with video tutorials (your virtual side to the course) so we cannot refund however we could readvertise your place & if someone can swap into your date we can then defer (ONLY) your course to a later date. 

Here at Happy Hounds we appreciate that in life sometimes things happen that you cant control , because of this we offer Flexible Learning, so that if you miss a class, you can attend an alternate class with your dog. This can assist with illness or holidays

To book these please email the office on happyhoundsreception@gmail.com stating which classes you wish to replace.

Please note we can only offer a maximum of 2 Flexible Learner slots in the period of a 6 week course and a maximum of 1 flexible learner slot in the period of a 4 week course. If you miss one of your rearranged sessions we are unable to rearrange that session so it will unfortunately be lost

For a class to go ahead we need a minimum of 3 dogs to enrol. In the rare case that we do not have 3 enrolments on a class we may have to postpone, offer alternative dates or rearrange a class. We will contact you via email & phone if this is the case. In the case of Happy Hounds DTS needing to cancel a course due to lack numbers, they will defer all bookings but are not able to offer a refund

If you can't attend call us  or drop us an email at www.happyhoundsreception@gmail.com 

F0r the Company Complaints Procedure click here

For the Equal Opportunity & Diversity Policy click here

For our Privacy Policy click here